Human handoff
Jump in with one click
The visitor asks for a human and you join the same conversation. Smooth handoff, no queue, no ticket.
LiveChat alternative
A LiveChat alternative with AI answers included
Ultimo Bots is an AI support agent for your website and your channels: Facebook Messenger, Instagram DMs, Telegram, Slack and a shareable chat link. You get native one-click installs for Wix, Webflow, WordPress and Shopify. It fits you if you want AI customer support that can answer, collect leads, run actions and hand over to a human without adopting a full helpdesk.
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01The short answer
Yes. If you searched for a LiveChat alternative because you want visitor-facing AI support without a full helpdesk rollout, Ultimo Bots is the clearer fit. It gives you one AI support agent that answers from your knowledge base, takes real actions, captures leads and hands off to a human when needed.
The key difference is shape. LiveChat advertises per-person pricing, human-agent AI assistance, a separate visitor-facing AI product on its pricing page, and a newer Text AI Agent billed by resolutions with auto-refill. Ultimo Bots keeps AI answers inside the plan allowance, so the buying model is simpler.
LiveChat is broader for human support operations and channels. Ultimo Bots is built for you when the job is to launch AI customer support on your website and channels, let visitors get things done, and avoid paying for workforce-management depth you do not plan to use.
Ultimo Bots is a LiveChat alternative for buyers who want one AI support agent with included AI answers, built-in actions and human handoff without adopting a full helpdesk suite.
02Side by side
Ultimo Bots vs LiveChat
Read this as product shape, not a raw feature count.
Ultimo BotsLiveChat01Pricing shapeHow the core subscription is soldFlat monthly plans per AI support agent with an included response allowance.Plans are advertised per person per month.02Visitor-facing AI billingHow the AI answering itself is meteredAI responses are included in the plan allowance.AI Agent uses resolutions, with 50-resolution auto-refill at $49.50.03Classic plan AIWhat the advertised plan AI helps withThe AI support agent talks directly with visitors.Text Intelligence assists the human agent with replies, tags and summaries.04Actions the AI can runBoth products can act, but the action mix differsBooking, payment links, CRM contacts, email subscribers, custom APIs and webhooks.Lists commerce and revenue skills, consultation booking and its API.05Visitor-facing bot on the classic plansWhat it costs on top of the per-person seatsIncluded in every plan. No second subscription to buy.ChatBot.com is advertised separately, from $52 per month billed annually.06Knowledge sourcesWhat the AI can learn fromWebsite, files, cloud docs, Notion, FAQs and product data.Website sources and uploaded files are documented.07Human handoffWhat happens when a visitor needs a personLive inbox with human takeover in the same conversation.AI Agent can hand off to a human agent with context.08Human support operationsDepth for staffed support desksLive-chat inbox, availability, notifications, translation. AI reply drafts on Boost and up.Routing, roles, scheduler, supervision, assignment and agent tooling listed.09ChannelsLiveChat is broader hereWebsite widget, chat link, Messenger, Instagram DMs, Telegram and Slack.Lists chat widget, social, SMS, email, voice, video, screen share and more.10TrialTime to evaluate before payingFree 7-day trial.Free 14-day trial advertised.01Pricing shape
Flat monthly plans per AI support agent with an included response allowance.LPlans are advertised per person per month.
02Visitor-facing AI billing
AI responses are included in the plan allowance.LAI Agent uses resolutions, with 50-resolution auto-refill at $49.50.
03Classic plan AI
The AI support agent talks directly with visitors.LText Intelligence assists the human agent with replies, tags and summaries.
04Actions the AI can run
Booking, payment links, CRM contacts, email subscribers, custom APIs and webhooks.LLists commerce and revenue skills, consultation booking and its API.
05Visitor-facing bot on the classic plans
Included in every plan. No second subscription to buy.LChatBot.com is advertised separately, from $52 per month billed annually.
06Knowledge sources
Website, files, cloud docs, Notion, FAQs and product data.LWebsite sources and uploaded files are documented.
07Human handoff
Live inbox with human takeover in the same conversation.LAI Agent can hand off to a human agent with context.
08Human support operations
Live-chat inbox, availability, notifications, translation. AI reply drafts on Boost and up.LRouting, roles, scheduler, supervision, assignment and agent tooling listed.
09Channels
Website widget, chat link, Messenger, Instagram DMs, Telegram and Slack.LLists chat widget, social, SMS, email, voice, video, screen share and more.
10Trial
Free 7-day trial.LFree 14-day trial advertised.
Checked LiveChat pricing, AI, features, marketplace and help pages on 2026-08-23. Found something outdated? Tell us at build@ultimo-bots.com and we will fix it.
Start Free Trial03The honest answer
Choose the tool that matches the job
LiveChat has more breadth. Ultimo Bots is stronger when you want the AI support job finished without helpdesk overhead.
Choose Ultimo Bots if...
- You want the visitor-facing AI agent, knowledge base, actions, lead capture and human handoff in one product shape.
- You prefer a flat monthly plan per AI support agent instead of per-person pricing plus a separate or metered AI product.
- You want visitors to complete useful tasks in chat, such as booking, payment links, CRM contact creation, email subscription and custom API workflows.
- You want to describe workflows in plain words, test them, and keep improving the agent without building a full support desk process.
LiveChat may fit better if...
- You need WhatsApp Business, SMS, email, Apple Messages for Business, voice, video or screen-sharing. Ultimo Bots does not offer those channels today.
- You need workforce-management depth such as routing rules, groups, chat supervision, agent roles, work scheduler or agent performance reports. Ultimo Bots has a live-chat inbox, not a workforce-management suite.
- You need a marketplace advertised at more than 200 services. Ultimo Bots focuses on a curated action set plus custom APIs and webhooks.
- You require a 14-day trial or enterprise items such as single sign-on, HIPAA compliance or service level agreements. Ultimo Bots does not claim those today.
Your AI agent
Can I move my appointment to Friday at 10:00?Checking availability…Rescheduled in Cal.com
Friday
10:00
Demo call
Demo callApp Actions
It doesn't just answer. It acts.
"Can I move my appointment?" used to become a ticket. Now your agent checks availability, books the slot and confirms, inside the same conversation.
Books appointments
Shows open times, books, moves and cancels in Calendly, Cal.com and Wix.
Handles billing and orders
Stripe billing and subscriptions, plus order tracking. Verified by email first.
Connects to anything
HubSpot, Mailchimp and more, straight from the chat. If a tool has an API, your agent can use it.
Live chat
You’re never out of the loop.
The agent handles the routine and pulls you in when it matters. You take over in the same conversation, from any device.
- Pinged the moment you are needed. Help requests and new chats reach you by email, Slack, Teams or Telegram.
- One-click takeover. Jump into any live chat. The visitor sees a smooth handoff, not an “please wait for an agent” wall.
- You join as a person. Your name, your avatar, your color. Not a ticket number.
Alerts
Never miss a handoff
Help requests and new chats ping you by email, Slack, Teams or Telegram, plus live toasts anywhere in the portal.
Identity
Join as a person
Your name, your avatar, your color. Visitors see that a real person took over, not a ticket number.
Honest by default
Smart answers, never made up.
It answers from your content, not its imagination.
Grounded in your knowledge
Every answer is built from the content you gave it. Nothing invented.
Knows when it doesn’t know
When your sources don’t cover something, it says so instead of guessing, and brings in a human if one is online or forwards the request to your team.
AI Studio
You describe it. It builds itself.
Tell your agent how your support should work, in plain words. It becomes real skills it follows in every conversation.
Plain words in, working skill out
Type how it should work and the skill exists. Test it in the playground before it ever meets a customer.
You stay in control
It follows your rules, and you change any skill with one more message. No flowcharts, no code, no editor to learn.
CalendlyPlain words
Say it like you would to a person
One sentence is enough. No forms, no settings. The Studio turns what you write into a skill your agent follows.
Live blueprint
Watch the skill appear
The builder creates the skill while you chat and keeps a live map of everything it built.
One message to change
Change it the same way
Something feels off? Tell the builder in one message. No settings to dig through, no editor to learn.
04Switching
How to switch from LiveChat to Ultimo Bots
You can validate the fit before replacing anything.
1
Build the first agent
Add your site content, files, FAQs and key policies so the AI support agent answers from your real knowledge.
Start with the questions visitors already ask most.2
Add the workflows that matter
Connect the apps you use for booking, payment links, CRM contacts, email subscribers or webhook workflows, then describe the task in plain words.
Test each workflow as a visitor before publishing it.3
Turn on handoff and channels
Set when a visitor can ask for a human, invite teammates to the live inbox, then publish the agent to the widget, chat link and messaging channels you want.
Review conversations and improve weak answers from the portal.05FAQ
Common questions
Ultimo Bots is a strong LiveChat alternative if you want visitor-facing AI support, actions, lead capture and human handoff in one product. LiveChat is stronger when you need a broad staffed support desk with more channels and workforce-management tools. For AI-led support on your site and channels, Ultimo Bots is the better fit.
LiveChat advertises per-person plan pricing. Its newer AI Agent is billed by resolutions, with extra resolution packages described as auto-refill. Ultimo Bots uses flat monthly plans per AI support agent with an included AI response allowance, so it is easier to plan when your goal is AI customer support rather than a seat-based helpdesk.
No. Ultimo Bots includes a live-chat inbox so a human on your team can join when a visitor needs help. The AI can answer first, run enabled actions, and hand over inside the same conversation. If you need advanced routing, scheduling and supervision for a staffed support operation, LiveChat may be a better fit.
Yes. Do not think of Ultimo Bots as answer-only. It can use packaged actions for booking, payment links, CRM contacts and email subscribers, plus custom API skills and webhook workflows. LiveChat also advertises AI Agent skills, especially around commerce. Ultimo Bots is built for broader workflow reach in a simpler AI support setup.
You can recreate the support experience by adding your knowledge sources, configuring the widget and channels, then rebuilding the workflows you want the AI agent to run. It is not a one-click import of every LiveChat setting. The best switch path is to launch Ultimo Bots on the highest-value questions and actions first, then expand.
No. Ultimo Bots supports the website widget, a hosted chat link, Facebook Messenger, Instagram DMs, Telegram and Slack. LiveChat lists a wider channel set, including SMS, email, Apple Messages for Business, voice, video, screen-sharing and WhatsApp Business. Pick Ultimo Bots when those extra channels are not the reason you are buying.
Testimonials
What people are saying
Used worldwide for fast, friendly support on any website.
Security
Your data stays yours
Built with European privacy expectations in mind. GDPR-aligned, encrypted end to end, and never used to train third-party models.
GDPR-aligned
Built and hosted with European privacy standards. Your visitors’ data is handled accordingly.
Your knowledge base is private
Only your assistant can read it. It’s never used to train third-party models.
Encrypted in transit and at rest
Industry-standard encryption protects everything you upload and every conversation.
Build an AI support agent visitors can actually use
Start with your knowledge, add the actions you need, and test the experience before you publish.