AI drafts
Replies written for you
Hit Suggest and the AI drafts a human reply from your knowledge base, ready in the box. Edit it or send it as it is.
Live Chat
Jump in the moment it matters.
Your AI agent handles the conversation. You watch live and take over with one click, in the same chat window your visitor already has open.
Start Free TrialFree 7-day trial. No credit card.
Human handover
From AI to your team. Seamless.
No second tool, no "please email support". The human steps into the exact same chat, with the whole history right there.
- One click for the visitor. The "Talk to a human" button shows only while a teammate is actually online.
- The AI hands over by itself. When it can't help and someone is available, it requests a human instead of guessing.
- Same window, same history. Your teammate joins with their own name, and the AI takes back over when they leave.
Your website
Can I talk to a human, please?Robert joined the chatRHi! Robert here. How can I help?
Agent superpowers
Your team replies faster than ever
The AI keeps helping after the handover, now on your side of the chat.
Translate
Any language, both ways
Lena writes Spanish, you read English. You reply in English, Lena gets Spanish. One click per message.
Alerts
Never miss a handoff
Help requests and new chats ping you by email, Slack, Teams or Telegram, plus live toasts anywhere in the portal.
Mission control
Every conversation, one glance.
The Live page is your support floor: who of your team is online, who is talking to whom, and where help is needed right now.
- Availability you control. Every teammate has their own online toggle, or you set weekly hours per agent.
- Presence at a glance. See live whether the visitor is still there, with previews and unread counts per conversation.
- Join as yourself. Pick your display name, and the visitor sees a real person has taken over.
Your rules
Availability on your terms
Online when you say so. Graceful when you are not.
Schedule
Hours you control
Toggle yourself online, or set weekly hours per agent. The "Talk to a human" button appears only while someone is really there.
Identity
Join as a person
Your name, your avatar, your color. Visitors see that a real person took over, not a ticket number.
Safety net
No dead ends
If nobody joins in time, visitors get your own offline message and the AI simply carries on with the conversation.
FAQ
Live chat questions, answered
Yes. Human handover with the live inbox is part of every plan, including the free trial. AI reply suggestions require the Boost plan or higher, and the translate helper requires the Smart plan or higher. Neither consumes AI response credits.
Two ways. The visitor can tap the "Talk to a human" button in the chat, which only appears while at least one teammate is online. Or the AI agent hands over by itself: when it cannot help and someone is available, it requests a human and stops answering.
You set a response timeout per agent. If no one joins in time, the visitor gets your custom offline message and the AI simply continues the conversation. No dead ends.
Yes. The Live page shows every teammate with their own online toggle. Availability is always under your control: nobody is flipped online or offline automatically.
Help requests, new chats and new messages notify you by email, Slack, Microsoft Teams and Telegram, plus live toasts anywhere inside the portal. You pick the events and channels per agent in the Notification Center.
Testimonials
What people are saying
Used worldwide for fast, friendly support on any website.
Security
Your data stays yours
Built with European privacy expectations in mind. GDPR-aligned, encrypted end to end, and never used to train third-party models.
GDPR-aligned
Built and hosted with European privacy standards. Your visitors’ data is handled accordingly.
Your knowledge base is private
Only your assistant can read it. It’s never used to train third-party models.
Encrypted in transit and at rest
Industry-standard encryption protects everything you upload and every conversation.