01 / Your knowledge
Knows your business. Speaks your language.
Your website, documents and FAQs become useful answers in WhatsApp. Use the same agent and knowledge base you already maintain for your other channels.
Explore the knowledge base
WhatsApp BusinessNow live
Great conversations. Now on WhatsApp.
Meet your customers in the chat they already love. Your AI agent answers with your business knowledge, while your team stays in control.
Free 7-day trial. Cancel anytime.
Official Meta connectionNo code required
UYour AI agent, connected
North TrailAI assistant · WhatsApp Business
Today
Answered by the North Trail AI assistant
Hey! How long does delivery take?
Hi! Standard delivery takes 3–5 business days. Orders over $75 ship free. 🌿
Perfect. And if it’s not quite right?
You have 30 days to return unused items. Keep the tags on and we’ll help with the rest.
An answer from your knowledgeShipping & returns · North Trail
Explore an example. This is an illustrative preview.
Your number. Your business.Connect through Meta’s official signup.
The knowledge you already built.One agent across your channels.
AI support. A human touch.Take over whenever you need to.
Familiar chat. A smarter experience.A natural conversation.
A natural conversation.
Your business behind every answer.
Bring your knowledge and your people into one of your customers’ favourite places to talk.
Conversations•••
JL
Jamie Lee WhatsApp Business
AI activeCan someone help with a group order?
U
Interactive previewYour AI agentReady to answer the next message.
02 / Your people
Automation with room for you.
Read WhatsApp conversations in your portal inbox. Reply personally when it matters, pause the AI, and resume it when you’re ready.
Explore live chatOne agent. More places to help. WhatsApp joins your website, Instagram and Messenger in the same portal inbox.
From your business to their WhatsApp
Connected in three clear steps.
A guided setup in your portal. Your number, your agent, your conversations.
- 01
Connect your number
Choose WhatsApp in the portal and follow Meta’s official signup to connect your WhatsApp Business number.
- 02
Choose your AI agent
Assign an agent with your business knowledge. Set how it responds and when your team takes over.
- 03
Start the conversation
Once your number is activated, incoming text messages get AI replies. Follow every conversation in your inbox.
Testimonials
What people are saying
Used worldwide for fast, friendly support on any website.
FAQ
A few things you might be wondering.
The essentials before your first WhatsApp conversation.
Yes. WhatsApp is live in Ultimo Bots. Connect your WhatsApp Business number from the portal, assign your AI agent and complete Meta’s activation steps to start answering incoming messages.
You need an Ultimo Bots account and a WhatsApp Business number that can be connected through Meta. The portal guides you through Meta’s official signup, including the business account and phone number selection.
The portal includes a connection option for the WhatsApp Business app. Availability depends on your account and Meta’s eligibility requirements. With a supported connection, staff replies from the app appear in the portal and can pause the AI according to your settings.
Yes. WhatsApp conversations appear in your portal inbox, where your team can read and reply to them. You can pause the AI for a conversation and resume it later. Resuming prepares it for the next customer message.
The current channel supports incoming text conversations, AI text replies and manual replies. Media processing, importing old chat history and outbound template campaigns are not part of this release. Replies follow WhatsApp’s customer service messaging window.
WhatsApp AI replies count toward your plan’s normal monthly AI response allowance, just like your other channels. Meta’s own terms and any applicable WhatsApp charges also apply.