Plain words
Say it like you would say it to a person
One sentence is enough. No forms, no settings. The Studio turns what you write into a skill your agent follows.
AI Studio
Describe your support agent. Watch it work.
Type what your support should do, in plain words. AI Studio turns it into skills your agent follows in every conversation. No code. No flowcharts.
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The builder
You type. It builds.
Brief the builder like a new team member. It does the technical part while you talk.
Live blueprint
Watch the skill appear
The builder creates the skill while you chat and keeps a live map of everything it built. You always see exactly what your agent will do.
One message to change
Change it the same way
Something feels off? Tell the builder in one message. No settings to dig through, no editor to learn.
Under the hood
One sentence in. A working skill out.
Behind every skill sits a real map: the steps, the connected apps, and the data they hand to each other. You never have to draw it. You can always open it.
- Open any skill and see exactly what your agent will do, step by step.
- Steps marked "verified" only run after the visitor confirms their email. Private data stays locked.
- Connected apps do real work inside skills: Calendly, Cal.com, Stripe, HubSpot, Mailchimp and Wix.
Guardrails
Your rules are not suggestions
Three ways the platform makes sure your agent behaves the way you would.
Binding rules
The agent holds the line
Write the rule once. Your agent stays friendly, offers an alternative, and does not budge. Even when visitors push.
Exact answers
No made-up numbers
For prices, codes and links, the agent reads from your lookup table and answers with your exact values. If there is no match, it says so instead of guessing.
Order enforced
Steps stay in order
When one step must happen before another, the platform enforces the sequence. The agent cannot skip ahead, no matter how the conversation twists.
Live test
Try to break it before your customers can
Test mode runs your real agent with every active skill and rule. Talk to it exactly like a visitor would.
- It is your live agent, not a demo. Every skill, rule and verification step runs for real.
- In the screenshot: a visitor asks about an order. The agent asks for the checkout email and sends a verification code before it opens anything private.
- A reply feels off? Hit "Adjust this reply", tell the builder what to change, and test again.
Grounded and connected
Skills that reach beyond the chat
A skill can look things up, notify your team, call your systems and act in your tools. All built by describing it.
Knowledge
Search your knowledge
Skills can search the content you trained your agent on, scoped to exactly the sources you choose. Explore the knowledge base
Email
Send emails
A skill can email you or your team mid-conversation, with the details it already collected from the visitor.
Custom APIs
Call your APIs
Reach your own systems over authenticated REST calls. Credentials are stored encrypted and injected at call time, never pasted into the skill.
Connected apps
Use your apps
Book meetings, manage subscriptions, save contacts and more. See all app actions
FAQ
AI Studio questions, answered
AI Studio is the place in the Ultimo Bots portal where you build your AI support agent by typing. You describe how your support should work in plain words, and a builder agent turns your instructions into skills: rules, lookup tables, knowledge searches, emails, API calls and connected app actions your agent uses in real conversations.
No. There is no code and no drag-and-drop editor. You instruct the builder agent in chat, and it creates and updates the skills for you. A read-only map updates live so you can always see what was built.
Rules you state in the Studio, like "Always ask for the order number first.", are stored on the skill and are binding for that topic in every conversation. For exact values like prices or codes, decision tables return your data verbatim. And when steps must happen in a fixed order, the platform enforces that order.
Yes. AI Studio has a live test mode where you talk to your agent exactly like a visitor would, with every enabled skill running. If a reply is not right, you send it back to the builder with one click and adjust the skill before anything reaches your customers.
The agent handles it. Skills are not rigid scripts: if a visitor interrupts a booking to ask about prices, the agent answers and then picks the booking back up where it left off. It re-reads the conversation every turn instead of following a fixed path.
Testimonials
What people are saying
Used worldwide for fast, friendly support on any website.
Security
Your data stays yours
Built with European privacy expectations in mind. GDPR-aligned, encrypted end to end, and never used to train third-party models.
GDPR-aligned
Built and hosted with European privacy standards. Your visitors’ data is handled accordingly.
Your knowledge base is private
Only your assistant can read it. It’s never used to train third-party models.
Encrypted in transit and at rest
Industry-standard encryption protects everything you upload and every conversation.