A real-time live inbox
See every active visitor conversation in one place. Online, reconnecting and offline states are surfaced live, so you always know who is waiting.
Jump in when it matters.
Your AI agent handles the volume. Live Chat puts you one click away whenever a visitor needs a real person, with AI-drafted replies and 14-language translation built in.
Open the live inboxFree 7-day trial. No credit card.
Why it matters
The fastest way to put a human in the loop
Live Chat is built into Ultimo Bots, so the same workspace that trains your AI assistant also lets you take over a conversation in one click.
AI-drafted replies
When you join a chat, the assistant proposes a reply written from your knowledge base. One click sends it, or edit first.
14-language translation
Incoming messages are translated for you, and your replies are translated back into the visitor’s language. Talk to anyone, anywhere.
What is included
Everything a small team needs to run live chat
No add-ons. No second tool. Pick the parts that fit how you work.
Scheduled hours or manual
Set weekday opening hours with timezone support, or stay on manual check-in. Outside your hours, the AI handles every conversation gracefully.
Visitors can request a human
A clear "Talk to a human" action inside the widget. When a visitor asks, you see the request instantly in the live inbox.
AI fallback if you are slow
Set an agent response timeout. If you do not pick up in time, the AI quietly resumes the conversation so the visitor is never left hanging.
Multiple agents, one bot
Several teammates can monitor the same inbox, pick a per-conversation display name and join from anywhere on web.
14 languages live
EN, DE, ES, FR, IT, PT, NL, PL, TR, RU, AR, ZH, JA and KO are all available out of the box for translate-and-preview before sending.
Lives inside Ultimo Bots
No second tool, no second login. Live Chat is part of the same workspace where you train your AI assistant and manage leads.
How it works
From AI conversation to human reply in five steps
A clean handover that the visitor barely notices, and a clean handback so the AI can keep going when you are done.
AI agent assist
Your fastest typist is the AI
When you join a live chat, Ultimo Bots drafts the reply for you using your knowledge base. Edit, send, or just send. Average response times drop from minutes to seconds, and the visitor still talks to a real person.
- One-click reply suggestions grounded in your knowledge base
- Translate incoming messages into your language automatically
- Translate outgoing replies back into the visitor's language
- Preview the translated reply before sending
- Configurable agent response timeout, with AI fallback
What you get
Live chat that punches above its weight
Five outcomes that small teams feel from day one.
FAQ
Live chat questions, answered
Live Chat is the human side of Ultimo Bots. The AI handles the bulk of conversations, and the moment a visitor wants a person, or the AI decides escalation is best, the conversation drops into your live inbox in real time. You never run two separate tools.
The AI keeps the conversation going as it normally would, and your customizable offline message tells the visitor when to expect a human. You can also schedule online hours by weekday and timezone, or rely entirely on manual check-in.
Incoming messages are auto-translated into your preferred language. When you reply, you write in your language and Ultimo Bots translates it back to the visitor before sending. You can preview the translated message first, so nothing goes out blind.
Yes. Several teammates can monitor the live inbox in parallel, see who has joined which conversation, choose a per-conversation display name, and hand off between each other or back to the AI when they are done.
All transcripts, agent activity and visitor metadata are stored privately in Switzerland, encrypted in transit and at rest. You stay the data controller and can delete any conversation at any time.
Testimonials
What people say
Used worldwide for fast, friendly support on any website.
Security
Enterprise-grade security & privacy
We take security and compliance seriously. Ultimo Bots is GDPR aligned and built to keep your data private and safe.
Your data stays yours
Data is only accessible to your Agent and is never used to train models.
Data encryption
Encryption in transit and at rest using industry-standard algorithms.
Secure integrations
Verified variables ensure users access only their own data in your systems.
Ready to automate your customer support?
Launch your world-class AI Agent in minutes.