You shape the persona
Name, role, tone, scope. Write a short system prompt and a handful of guidelines, and your agent sounds like part of your team.
Customers, answered on autopilot.
Set up an AI agent in minutes, tune its persona and rules in plain English, and let it answer your customer questions automatically, 24/7, in any language, on every channel you sell on.
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Why it matters
Your best support agent, working every minute of the day
Ultimo Bots gives you a fully configurable AI agent that answers from your real content, follows your brand voice, and quietly hands off to a human whenever it should.
Grounded in your content
Every answer is retrieved from your own website, documents and Q&As. No hallucinations, no off brand replies, no surprises.
Knows when to call a human
A built in handoff routes hard questions to your team during business hours, and falls back to a friendly offline message when you're out.
What you can configure
Everything you need to tune your agent
Six dials that turn a generic chatbot into your customer support agent. All editable from a single screen, no code or AI background required.
Agent identity & system prompt
Give your agent a name, a role, and a voice. The system prompt defines who it is, what it should help with, and what it should politely decline.
Behavioral guidelines
Add up to 20 simple rules in plain English, like “always mention our return policy” or “ask for an email before escalating”. No prompt engineering needed.
Business profile
A short summary of your company that grounds every answer. Drafted automatically from your knowledge base, fully editable so the agent always sounds on brand.
Welcome message & starters
Set the greeting visitors see when the chat opens, plus one click suggested questions that guide them to the most useful conversations.
Live human escalation
Route hard questions to your team with a “Talk to a human” button. Set business hours, response timeouts, and an offline message for when nobody is around.
Many languages, out of the box
The agent detects the visitor’s language and answers in it. Pick a primary language at setup, no extra prompts or translations required.
How it works
From zero to live agent in five steps
A guided flow walks you from creating the agent to deploying it on your site. No infrastructure to set up, no models to host.
Playground
Test like a customer, before they ever talk to it
Every agent comes with a chat playground inside the portal. Ask the questions your customers actually ask, watch how the agent responds, and iterate on the prompt and guidelines until the answers are exactly right, all without touching your live widget.
- One click test of any prompt or guideline change
- Same retrieval pipeline as production, so what you see is what you ship
- Quickly catch off topic answers, missing knowledge or weak escalation rules
- Turn real conversation history into curated Q&As that sharpen the agent over time
- Promote changes to live the moment you're happy with the answers
What you get
An agent built for trust, scale and your brand
Five outcomes every Ultimo Bots customer relies on, from solo founders to multi brand teams running agents across dozens of sites.
FAQ
AI agent questions, answered
No. Everything is configured in plain English from a guided portal: you give the agent a name, write a short description of what it should help with, optionally add a few behavioral guidelines, and connect your knowledge sources. Ultimo Bots takes care of the model, the retrieval pipeline and the deployment infrastructure.
It combines two things. First, your system prompt and behavioral guidelines tell it who it is and how to behave. Second, retrieval augmented generation looks up the most relevant chunks from your knowledge base for every question, so answers are grounded in your real content instead of being made up.
Yes. The portal includes a chat playground that simulates the real widget experience. You can ask any question, see the answer, tweak the prompt or guidelines, and rerun, all before deploying to your website.
You decide. The agent can show a customizable “Talk to a human” button that escalates to your team during business hours, ask the visitor for their email so you can follow up, or display a friendly offline message. It never invents an answer to look helpful.
Yes. You can create as many agents as your plan allows, each with its own persona, knowledge base, language, design and live chat schedule. Perfect for multi brand teams, agencies, or splitting sales and support into dedicated agents.
Testimonials
What people say
Used worldwide for fast, friendly support on any website.
Security
Enterprise-grade security & privacy
We take security and compliance seriously. Ultimo Bots is GDPR aligned and built to keep your data private and safe.
Your data stays yours
Data is only accessible to your Agent and is never used to train models.
Data encryption
Encryption in transit and at rest using industry-standard algorithms.
Secure integrations
Verified variables ensure users access only their own data in your systems.
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